Sometimes there can be delays on the operator’s side. A top-up is usually sent to a phone number within a few seconds, after that when it has been successfully processed you should then receive your confirmation email. 

If your top-up hasn’t been received within two hours, we recommend you contact the Operator directly. 

Alternatively, you can contact our Customer Care Team who will contact them on your behalf. In order for us to be able to raise this query for you, we will need the following information from you, all of which can be found in your purchase history:

• Order ID 
• Date of the transaction
• Phone number 

Although we cannot guarantee a speedy response from the operator, we will do all that we can to ensure that your query is resolved.