If you haven’t received your top-up we recommend you contact Cubacel for an update. The credit is applied by Cubacel and they will be able to provide you a quick update.
You can check if the credit has been applied by dialing *222# in your phone at no cost for a Cubacel customer.
Alternatively, you can contact our Customer Care Team who will contact them on your behalf. Although we cannot guarantee a speedy response from the operator, we will do all that we can to ensure that your query is resolved.